Figo has comfortably solidified its place as one of the most notable providers of pet insurance in the United States. The Chicago-based company offers comprehensive accident and injury insurance policies, mixing those with generous payout options that will ensure that you get a good deal on your insurance cover.
With a track record that spans almost a decade, Figo has continued to blaze the trail when it comes to effective and reliable pet insurance. The company also has extensive partnerships across the healthcare and insurance spaces, which guarantee that customers will be able to enjoy impressive savings on their policies.
So, what can you expect from Figo pet insurance, and how do you know that the company is ideal for you? We’ll unpack everything you need to know in this review.
Pros and Cons of Figo Pet Insurance
Pros
- Flexible waiting period: Figo only requires a 1-day waiting period for accident coverage. This is one of the shortest available in the market right now.
- Covers extreme situations: Figo actually offers an upgrade that covers some special circumstances. These include rewards and ads for lost pets, vaccination cancellations due to pregnancy, and more.
- Figo Pet Cloud: You can also access a Pet Cloud service from Figo that allows you to find pet-friendly locations and connect with other pet owners in your locality.
Cons
- No coverage for exam fees: None of the plans available at Figo will cover vet exam fees. To cover these, you will need to tack them onto an existing plan. And, it will cost extra.
- No accident-only plan: Just as well, it’s impossible to get a plan at Figo that caters to just accidents. Since these are usually more affordable than other plans, it puts a dent on Figo in terms of affordability.
Figo Pet Insurance Plans
To start with, let’s examine what you can get when you sign up for a plan with Figo.
Generally, Figpo pet insurance offers a single accident and illness plan that users can access. The difference, however, comes in the form of the company’s annual limit pegs. Customers can choose between the following:
- The Essential Plan, which offers a $5,000 annual limit
- The Preferred Plan, which offers a $10,000 annual limit
- The Unlimited Plan, which offers unlimited benefit coverage per year.
Instead of providing a pre-conditioned deductible, Figo’s plans have an annual deductible that you would need to meet before reimbursements can start getting paid for expenses.
Figo also offers the option for anyone to add a wellness plan, which will cover expenses such as spaying or neutering, vaccinations, heartworm infection treatments, and bloodwork. And, pet owners will be able to purchase an additional care pack from Figo, which caters for the following:
- Ads and rewards in case your pet gets lost
- Boarding expenses
- Burial costs and cremation
- Pet loss and theft due to straying—although this is capped at $150
- Vaccination cancellation as a result of emergency
- Third-party property damage liability insurance. Note that this is capped at $10,000 per policy period and also subject to a separate deductible.
As is common among insurance companies, Figo doesn’t offer coverage for pre-existing conditions—those injuries or illnesses that show symptoms before you purchase a policy or within a waiting period. Regardless of when the condition was diagnosed or if it has been treated, Figo cares only about when the symptoms started. Nevertheless, there is a catch—the condition can be covered if it is curable and your pet hasn’t shown any symptoms in 12 months.
Waiting periods for Figo will vary based on state. And, when you purchase a pet insurance plan from Figo, you get access to the Figo Pet Cloud app, which offers:
- Access to a live vet that is on call 24/7
- Storage of your pet’s medical records
- Community features, which allow you to connect to other pet owners and pet-related services in your region
- Health reminders and notifications
Optional Features
Besides its flagship service, Figo also provides three add-ons. These add-ons—or “power ups,” as the company calls them—include:
- Wellness: The option covers preventative care such as vaccines, dental cleanings, spaying, routine blood work, etc.
- Veterinary Exam Fees: This offers coverage for exam visits for new injuries and accidents. It also offers up to $250 for prescription foods used to treat illnesses that are covered by your policy. And in the case of behavioral treatments, limits are raised from $500 to $1,000.
- Extra Care Pack: The Extra Care Pack provides up to $250 for burials, cremation, and more.
State Availability
The accident and illness policies from Figo are available in every state across the United States and the District of Columbia. However, access to the wellness policy varies by state.
What Does Figo Pet Insurance Cover?
With the flagship pet insurance service available at Figo, you can get access to coverage for the following:
- Mobility issues
- Hip dysplasia
- Euthanasia
- Cancer treatments
- Orthopedic conditions—including but not limited to ACL treatments
- Rehab, prescribed and administered by a licensed vet
- Specialist vet treatments
- Congenital and hereditary conditions
- Emergency hospitalization and services
- Pet ambulances
- Lab work and diagnostic testing
- Non-routine dental treatments
- Chronic condition treatments
- Behavior training and medication—covered for up to $500 annually
- Medically necessary surgeries for all covered illnesses and accidents
- Holistic and alternative treatments—stem cell therapy, acupuncture, etc.
With the extra care package, you also get coverage for:
- Prescription foods
- Exam fees
- Dental cleanings
- Vaccinations
- Special cases—loss, theft, death, etc.
What Doesn’t Figo Pet Insurance Cover?
While many health-related expenses are covered by Figo pet insurance, it misses out on some procedures as well. Some of them include:
- Experimental procedures
- Cosmetic surgery
- Pre-existing conditions
- Cloning procedures
- Most pet parasites
- Breeding or giving birth
Waiting Periods for Coverage
Waiting periods are an important metric to consider when choosing an insurance service provider. And they tend to vary between providers.
For instance, with Figo, you will need to wait for just one day after purchasing your policy for your accident coverage to kick in. This is one of the lowest waiting periods in the market when it comes to accident coverage.
As for illnesses, Figo has a 14-day waiting period. This is the average across the industry, so it’s still competitive.
Figo also has a six-month waiting period for extreme cases like hip dysplasia and orthopedic conditions—knee injuries, etc. However, if you get a signed waiver from a licensed vet, Figo could waive the extended waiting period.
Figo Pet Insurance Costs
Looking to get pet insurance cover from Figo? Here are a few important financial details you need to keep in mind:
Coverage Limits
Insurance companies tend to put a limit on the amount of money they pay for covered expenses annually. Figo offers three coverage options
- $5,000
- $10,000
- Unlimited
Deductible Options
With Figo, customers can access the following annual deductibles:
Pets age five and under:
- $100
- $250
- $500
- $750
Pets between the ages of six and nine:
- $250
- $500
- $750
- $1,000
Pets age 10 and older:
- $500
- $750
- $1,000
- $1,500
Reimbursement Options
The reimbursement level for an insurance package describes the percentage of total bills that your insurance company is on the hook for.
With Figo, you can choose between four reimbursement level options
- 70%
- 80%
- 90%
- 100%
Possible Discounts
Figo offers different discounts for customers looking to save money. However, they also vary by state.
Frequently Asked Questions (FAQs)
Does Figo offer a wellness plan?
Figo’s pet insurance service doesn’t offer a standalone wellness plan that covers preventive care. However, there is a wellness option for regular plans that cover things like blood work and vaccinations. There is also a vet exam option that applies exclusively to exam fees that are related to covered injuries and illnesses.
Does Figo cover pre-existing conditions?
Like many insurance companies, Figo doesn’t cater to pre-existing conditions. However, it makes an exception if the condition is curable and the pet hasn’t shown any symptoms of the ailment for 12 months.
Does Figo cover dental cleaning?
Figo covers dental injuries and illnesses that are directly related to an accident. However, routine care such as dental cleanings aren’t covered by its standard insurance policy.
Nevertheless, policyholders can choose the Wellness Powerup to add dental cleaning care to their standard package.
Does Figo have any coverage limits?
Yes, Figo imposes coverage limits on pet insurance plans. Customers can choose between three annual limits—$5,000, $10,000, and unlimited.
How do I file a claim with Figo?
Figo allows you to file a claim with its Pet Cloud app. Simply click on the claims icon, and you will be able to answer questions about the treatment procedure in question. Attach a photo of the invoice, then submit your claim.
Note that you will also need to send your pet’s medical records on your first claim.
If you’d like to use an alternative method, try filing a claim by downloading a form from the website and emailing it to Figo. You could also send the form via fax.
How long does it take Lemonade to pay out?
Figo generally processes claims 30 days after they have been filed. However, the company is looking to reduce this to between 7 and 10 days.
How do I cancel a policy from Figo?
To cancel your insurance plan with Figo, you will need to do so in writing by sending a mail to the company’s customer support.
Does Figo cover spaying or neutering?
Yes, Figo can also provide cover for your pet’s spaying and neutering. The standard plan doesn’t cover these, but you can get them as part of Figo’s “power ups.”
Does Figo cover euthanasia?
Yes, euthanasia is covered under the pet insurance program from Figo. It is covered under the company’s flagship pet insurance package.
Does Figo cover hip dysplasia?
Figo pet insurance customers can get coverage for hip dysplasia. However, note that a six-month waiting period needs to elapse for this coverage to begin.
Is Figo accepted by every vet?
Figo’s accident and illness plans are available across the country. This means that you should be able to get coverage from any vet nationwide.
However, note that the company’s wellness plans aren’t available everywhere.
Does Figo pay the vet directly?
No, Figo doesn’t pay the vet directly. The company’s pet insurance works on a reimbursement basis, so customers will need to settle their vet bills first. Then, they file reimbursement claims with the company, and these claims are honored after being vetted and approved.
